We respect your personal information, and this Privacy Policy explains how we handle it. The policy covers Rohit Prasad, who is a credit representative (484304) of BLSSA Pty Ltd, ACN 117 651 760 (Australian Credit Licence 391237).
This Policy also includes our credit reporting policy — that is, it covers additional information on how we manage your personal information collected in connection with a credit application or a credit facility. We refer to this credit-related information below as credit information.
What personal information do we collect and hold?
General information
The types of information that we collect and hold about you could include:
- ID information such as your name, postal or email address, telephone numbers, and date of birth;
- Other contact details such as social media handles;
- Financial details such as your tax file number; and
- Other information we think is necessary.
When the law authorises or requires us to collect information
We may collect information about you because we are required or authorised by law to collect it. For example, we require personal information to verify your identity under Australian Anti-Money Laundering law.
What do we collect via your website activity?
If you're an internet customer of ours, we monitor your use of internet services to ensure we can verify you and identify ways we can improve our services for you. If you start but don't submit an online application, we may contact you using any of the contact details you've supplied to offer help completing it. Information in incomplete applications will be kept temporarily then destroyed.
If you engage with us via social media, we may collect information about you through those channels. For all confidential matters, we'll ensure we interact with you via a secure forum. To improve our services we sometimes collect de-identified information from web users, including IP addresses or geographical information.
How do we collect your personal information?
Unless it's unreasonable or impracticable, we'll try to collect personal information directly from you. We might collect your information when you fill out a form, when you call us, or use our website. We also use electronic means such as email or SMS as a convenient way to communicate and verify details.
Collection from other sources
Sometimes, we'll collect information about you from other sources as the Privacy Act 1988 permits. We'll only do this where reasonably necessary — for example, where we collect information from third parties about the loan or lease made available to you, where we can't get hold of you and rely on public information to update your contact details, or where we exchange information with your legal or financial advisers.
If you don't provide your information
If you don't provide your information to us, it may not be possible to give you credit assistance, find a loan or lease relevant to your circumstances, verify your identity, or let you know about other suitable products.
How we collect credit information
We'll collect your credit information as you answer enquiries relating to the credit assistance you seek. Other main sources include your co-borrowers, guarantors, your employer, accountant, real estate agent or other referees, agents and representatives, organisations that help us process applications, valuers, identity-checking bodies, and our service providers.
How we take care of your personal information
We store information in different ways, including paper and electronic form. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access. Some of the ways we do this:
- Document storage security policies;
- Security measures for access to our systems; and
- Only giving access to personal information to a person verified to receive it.
Where we store information with third party data providers, we use contractual arrangements to ensure those providers take appropriate protective measures.
When we no longer need your information
We'll only keep your information for as long as we require it. We may be required to keep some of your information for certain periods of time under law. When we no longer require it, we'll destroy or de-identify it.
How we use your personal information
Collecting your personal information allows us to provide you with the products and services you've asked for, including to:
- Give you credit assistance;
- Provide information about loan products or related services;
- Consider whether you're eligible for a loan or lease;
- Assist with preparing an application;
- Administer services we provide; and
- Administer payments we receive or make relating to your loan or lease.
Marketing & opt-out
We may use or disclose your personal information to let you know about other products or services we (or a third party) make available that may interest you. We always let you know that you can opt out. With your consent, we may disclose personal information to third parties for connecting you with other businesses. We won't sell your personal information to any organisation. You can opt out of direct marketing at any time and we'll action it as soon as practicable.
Who do we share your personal information with?
Your representatives & referees
We may share your information with your representative or any person acting on your behalf (lawyers, settlement agents, accountants, real estate agents), and with your referees, such as your employer, to confirm details.
Third parties
We may share your information with third parties in relation to the services we provide, including the mortgage aggregator, the Australian Credit Licence holder, referrers, valuers, lenders/lessors and lender's mortgage insurers, fraud reporting agencies, government or regulatory bodies (including ASIC and the ATO) as required by law, guarantors, our service providers, and any third party to which you consent.
Sharing outside of Australia
We are not likely to disclose your information to organisations overseas. However, we may store your information in cloud or other networked storage, which can be accessed from various countries via an internet connection.
Accessing & correcting your information
We'll always give you access to your personal information unless there are legal reasons why we can't. You can ask us in writing — in some cases by phone. We may charge a small fee to cover our costs and will always check with you first. If we can't provide access in the way you've requested, we'll tell you why in writing.
Contact us if you think something is wrong with the information we hold and we'll try to correct it if it's inaccurate, out of date, incomplete, irrelevant, or misleading. If we agree to correct it, we'll do so within 30 days or a longer agreed period, and we'll let any relevant third parties know.
Making a complaint
If you have a complaint about how we handle your personal information, we want to hear from you. Most complaints are resolved quickly, and you should hear from us within five business days.
You can contact us by using the details below:
Rohit Prasad
Mobile: 0468 427 560
Email: rohit.prasad@live.com
If you still feel your issue hasn't been resolved to your satisfaction, you can raise your concern with the Office of the Australian Information Commissioner:
- Online: www.oaic.gov.au/privacy
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
- Mail: GPO Box 5218 Sydney NSW 2001 or GPO Box 2999 Canberra ACT 2601
Anonymity, government identifiers & policy changes
For general enquiries you can choose to interact with us anonymously or use a pseudonym, but we may not always be able to deal with you this way where we're required by law to know who we're dealing with. In certain circumstances we may be required to collect government-related identifiers such as your tax file number — we will not use or disclose this information unless authorised by law.
This Policy may change. We will let you know of any changes by posting a notification on our website or by correspondence. You may contact us for a copy of the most up-to-date policy at any time.